Spa Secrets Gel Face Mask Set Cucumber & Vitamin C 2 Pack & Brush Gift Set

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Our Spa is a real gem we are delighted to read that you found the facilities and service "excellent". If you do want to use the facilities, use them before your treatment. This is really important. Not all facilities are appropriate after your treatment and also mean you’ll lose the benefits of the treatments you’ve just had.

Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence for showing a genuine preference for our Unlimited-Luxury brand. It is possible to fish in the water outside the spa, except in Winter when the water is frozen. After reading Secret Note #25, the first time fishing there... Offering online and in person FHT accredited courses, we have the ideal solution for your training needs.We have just returned from a much-needed R&R week at Secrets Lanzarote. As seasoned travellers, in our opinion, a hotel’s most important asset is its staff. As a team we are thankful for your compliments and special mentions to Borja, Konte, Laura, Isabel and myself.

There is simply no better way to discover how amazing Lava Shell treatments are, than to listen to people who have experienced them first hand and are proud to offer them to their clients. Secondly the main restaurant, “World Cafe”, which is self-service buffet style, was not five star standard compared to other five star hotels we have stayed in. Much of the food was rather bland. The fresh fruit at breakfast was limited and we had to frequently ask staff to refill items such as bread for toasting, bottled water etc. There was a limited supply of warm/hot plates meaning the food was frequently served on cold plates, which resulted in the food being barely warm by the time you returned to your table. Also some of the waiting staff clearly need training in how to be more customer-focused, some being very brusque. We were never offered a wine list and had to request one on every occasion, with the staff assuming we always wanted the house wine - an opportunity missed for hotel revenues! Frequently we were asked to share a menu, strange that there weren’t enough to go around!First of all we would like to thank you for your words, we are delighted to know that your stay with us at Secrets Lanzarote was once again the best of experiences. Nevertheless, we highly appreciate all the aspects you have raised to our attention; please rest assured these are currently under review. If you’re not intending on using the facilities, arrive 20 – 30 minutes before your treatments to allow time to sit, relax, grab a drink and take in your surroundings. If you’ve rushed in or late, you won’t be able to enjoy the experience as much, as well as impact on the others that follow you.

We are delighted that we were able to achieve a room change to your liking and that you enjoyed the "lovely quiet location of our hotel". Whilst your original sea-view allocation afforded a pleasant view of the sea, the vista did include villas below. We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests. To our future guests we remain ever approachable. Reach out to us at guestexperiencemanag[email protected] f9or any assistance you may require.

We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; please be certain Mar & Luis will be cheered for the amazing service they are providing every day. Secretsstjamesmontegobay.com is operated independently by an established, fully licensed Travel company with Certified Travel Professionals.